What information do we collect?

We collect limited information in order to improve our website and create relevant content that best serves you. Like many websites, we may use Cookies to enhance your browsing experience. You can choose to browse our site anonymously by turning off cookies in your browser. If you do this, please note that some features on our site may not function properly. Please refer to the “Do we use ‘cookies’?” section below for more information about our use of Cookies.

When you place an order, we may ask you for information that is needed to process your order, such as your First Name, Last Name, E-mail Address, Mailing Address and Phone Number. We will also ask for your credit card information and other billing information to verify and protect your identity and prevent unauthorized or fraudulent purchases.

When you register and create an account on our site, we save your Name, Shipping Address, and Telephone Number, but we DO NOT store your credit card information. We do this to protect your credit card and billing information.

We collect this information when you visit or register on our site, place an order, enter a contest or sweepstakes, respond to a survey or a promotion, or sign up to become a John’s Killer Protein™ Brand Ambassador.

How do we use information we collect?

We may use the information we collect in the following ways:

  1. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To allow us to better service you in responding to your customer service request.
  3. To quickly process your transactions, including any future transactions you may place with us.
  4. To administer a contest, promotion, survey or other site feature.
  5. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, you have the option to opt-out at any time.
How do we protect visitor information?

We implement a variety of security measures to maintain the safety of the information we collect.

This information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “Cookies”?

Yes, we do.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies altogether. You do this through your browser (like Safari, Google Chrome, Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.  However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties any information we collect, except as described below.

The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information we collect when required to do so to comply with the Law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.

Policy changes will apply only to information collected after the date of the change.

This policy was last modified on June 30, 2017.

Questions and feedback

We welcome your questions, comments, and concerns about privacy.

Please send us any and all feedback pertaining to privacy, or any other issue to [email protected]

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.